Tel: (780) 429-4700 or (800) 463-1464
TERMS & CONDITIONS OF SALE
PAYMENT OF ACCOUNT POLICY:
Volume discount applies only when accounts are paid in full by the 15th of the month. Payments by VISA are accepted. Interest charges of 24% per year will apply on overdue accounts.
REMAKES & CANCELLATIONS POLICY:Our system provides a fair discount for those "OOP's" things that happen:
- Doctor's change 25% (within 90 days)
- Dispensers error 25% (within 90 days)
- Double orders 50%
- Cancelled orders 50% (if product has been worked)
Original invoice must be supplied in order to receive a discount.
Faxed orders are preferred for accuracy.
Lenses will be considered for credit when lenses are found to be defective in material or workmanship, prior to any further processing by the customer. Please include a copy of the original and re-do invoice, along with the item(s) and reason(s) for the return(s).
All requests for progressive non-adapt should be returned within 90 days from the date of purchase, along with a copy of the original invoice and the re-do invoice number.
- Defective Lenses ( manufacturer's warranty)
- DefectiveCoating breakdown ( manufacturer's warranty)
- DefectiveRimless and drill mount frames will only be warrantied when poly, trivex or high index is used.