Tel: (780) 429-4700 or (800) 463-1464

TERMS & CONDITIONS OF SALE

PAYMENT OF ACCOUNT POLICY:

Volume discount applies only when accounts are paid in full by the 15th of the month. Payments by VISA are accepted. Interest charges of 24% per year will apply on overdue accounts.

REMAKES & CANCELLATIONS POLICY:

Our system provides a fair discount for those "OOP's" things that happen:
  1. Doctor's change 25% (within 90 days)
  2. Dispensers error 25% (within 90 days)
  3. Double orders 50%
  4. Cancelled orders 50% (if product has been worked)

Original invoice must be supplied in order to receive a discount.

Faxed orders are preferred for accuracy.

RETURN POLICY:

Lenses will be considered for credit when lenses are found to be defective in material or workmanship, prior to any further processing by the customer. Please include a copy of the original and re-do invoice, along with the item(s) and reason(s) for the return(s).

NON-ADAPT POLICY:

All requests for progressive non-adapt should be returned within 90 days from the date of purchase, along with a copy of the original invoice and the re-do invoice number.

FACTORY WARRANTIES:

  1. Defective Lenses ( manufacturer's warranty)
  2. DefectiveCoating breakdown ( manufacturer's warranty)
  3. DefectiveRimless and drill mount frames will only be warrantied when poly, trivex or high index is used.